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Government adoption of mobile grows

February 15, 2013

As mobility and the consumerization of IT continue to grow, government offices are looking at three specific trends that could develop in the next few years. According to Government Technology, there will be more users to manage, more connections to deal with and faster speeds to do it all with. Overall, these trends will have a major impact on government IT - especially in the way that local governments connect with their constituents.

With 4.3 billion mobile users in 2012 and an expected growth of up to 5.2 billion in 2013, the sheer volume of mobile devices inundating every aspect of culture alone is a sign that town, county and state governments need to support these devices when implementing improved solutions for open and transparent government and public records access.

"Government needs to make sure all the functionality of their online presence is optimized for the screen size of tablets and smartphones," Bill Schrier, a senior fellow at the Center for Digital Government, told the news source. "That function includes not just static information on the Web, but applications to pay bills, or view maps, or take photos of problems and send them off to their government."

Some ways that local governments can enhance the availability of information on mobile devices is to begin using them themselves. Software to support paperless meetings and digital operations will help local council's better understand the value of mobile devices and provide a slew of other benefits at the same time. Reduced operational costs, improved office technology and enhanced access to meeting minutes all come with mobile investments for governments. Additionally, Schrier told the news source that if governments can continue to find ways to leverage mobility, they will continue to find better, more lasting ways to connect to their communities, and improve both relationships and efficiency simultaneously.

By investing in improved technologies for government operations such as agenda management or records storage, municipalities of any size can enhance the availability of data. With more mobile devices in the community, constituents want easier, faster access to their local council's records via their smartphone or tablet. Embracing this demand and investing in the solutions to support will not only increase public engagement, but the trust and respect of citizens as well.